Definitions
DEFINITIONS – For the purpose of this Return & Refund Policy, the following terms shall have the following meanings:
1.1 Seller: Profitwise LLC, as identified at the end of this document.
1.2 Product: Any product or service sold or service rendered by the Seller.
1.3 Customer: The original purchaser of a Product from the Seller (You).
1.4 Agreement: This Return & Refund Policy.
Coverage
The Return & Refund Policy encompasses:
2.1 All Products purchased online through any website operated by the Seller.
2.2 All Products obtained at the Seller’s retail locations.
2.3 All Products acquired through popup stores, temporary outlets, presentation rooms, trade shows, and similar venues.
2.4 All Products procured via phone or other electronic means of communication.
2.5 All Products sold by the Seller on third-party platforms, unless the respective platforms offer a superseding Return & Refund Policy.
Cancellations and Refused Orders
3.1 Customers can cancel orders within 24 hours of purchase without incurring a cancellation fee. However, to expedite order processing, Customers may choose to waive this right.
3.2 The Seller has the right to cancel orders within 5 business days. In such cases, the Customer will receive a gift card valued at 10% of the order, applicable for future purchases of products/services totaling at least half the amount of the canceled order.
3.3 Orders canceled by Customers after 24 hours but before delivery will be considered returns. The Seller will initiate the Return Process, and the return will be subject to a 15% restocking fee.
3.4 Orders refused by Customers upon delivery or those undeliverable due to the Customer’s unavailability will be considered returns. The Seller will initiate the Return Process, and the return will be subject to a 15% restocking fee.
Return and Exchanges Policy
4.1 The Customer is entitled to a 7-DAY RETURN period from the date of delivery.
4.2 Returns within this period will be subject to restocking and service fees, as outlined below.
4.3 To qualify for a return, products must be securely packed using the original packaging, if available. In the absence of the original packaging, suitable boxes and covers must be used to ensure sufficient protection during transit.
4.4 Only items purchased directly from the Seller, whether online or at a physical store, are eligible for return to the Seller. The products acquired through other retailers must be returned following the returns and refunds policy of the respective retailer.
4.5 The Seller does not accept products for exchange. Customers can return the products and utilize the refunded amount as store credit to purchase another product.
4.6 Custom products and open box / floor or display models are non-returnable, non-refundable and non-exchangeable. The custom products are those crafted or designed to meet the individual specifications of the Customer, rendering them unique.
Return Process
5.1 Proof of Purchase: As the original purchaser, you must provide dated proof of purchase and product identification (e.g., serial number).
5.2 Submit an RMA (Return Merchandise Authorization) for your specific product using the email address provided at the end of this document. Ensure you include a valid email address and phone number for communication. Use a separate RMA for each item being returned.
5.3 Receive RMA Number: Expect to receive an RMA registration number within 2 business days, along with an email notification. If not received, contact the Seller for manual verification of your RMA request.
5.4 Ship Back the Product: Collaborate with the Seller to arrange shipment to the designated returns center. The Customer may be required to handle the return shipment, or the Seller can provide this service for a fee. The product must be shipped back within 7 days after the RMA number or confirmation was sent to the Customer. If the Customer fails to ship the product back within 7 days, they forfeit the right to return it.
5.5 Product Inspection: Upon reaching the returns center, the product will undergo inspection within a maximum of 5 business days. The Seller will notify the Customer of the inspection results via email.
5.6 If the product is rejected for return due to improper conditions, the Seller will offer the Customer the option to have it shipped back at the Customer’s expense or provide a monetary offering reflecting the current state of the product after inspection.
5.7 Refund Processing: After deducting applicable fees, the Seller will issue a refund to the Customer via cheque.
Fees and Deductions
6.1 Returned products are subject to a 25% restocking fee of the original purchase price. This fee covers order processing costs and considers the reduced resale value of a used product.
6.2 The standard shipping and installation fees will be deducted from the payment, even in cases where the product was initially offered with free shipping/delivery/installation. This accounts for costs absorbed by the Seller for a sale that did not materialize as anticipated.
6.3 If the original packaging is not returned, the cost of repackaging the product for resale will be deducted from the final payment.
6.4 Payment processing fees incurred by the Seller (credit/debit card fees, incoming wire transfer fees, ACH fees etc.) will also be deducted from the payment.
6.5 The cost of any third-party insurance paid by the Seller, even if included “for free” in the initial amount paid by the Customer, will be deducted.
6.6 Refunds will be issued exclusively by cheque. Please allow up to 15 business days for the refund payment request to be processed.
6.7 At its sole discretion, the Seller may offer the Customer the option to choose store credit for a value that exceeds the owed refund payment.
Delivery Considerations
7.1 Upon delivery, the Customer is required to meticulously inspect and test the product to promptly identify any issues. Whenever possible, the Customer must open the boxes and thoroughly examine the product before accepting delivery.
7.2 Any signs of damage must be thoroughly documented; photos/videos should be taken during the delivery process if there is any damage to the order. These are necessary to facilitate an insurance payment from the shipping company.
7.3 If the product is damaged, it will be covered by the warranty, although some exclusions may apply. In such cases, the product cannot be returned without incurring a restocking fee. Instead, it needs to go through the warranty process, as outlined in the Warranty Policy.
7.4 We recommend reviewing the Warranty Policy, as it may provide answers to questions regarding coverage, options, and rights.
Arbitration Clause
8.1 Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Florida before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules.
8.2 Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
Identification
Profitwise LLC (DBA Massage Chairs 360) is a Florida based company.
Please address all communication to:
Profitwise LLC
4301 N Federal Highway
Suite 4
Pompano Beach, FL 33064
Email: rma@massagechairs360.com
Phone: +1 (561) 571-0070
last updated: December 2023